Getting the Right IT Support Contract for Your School
Most schools have some form of IT support in place. But reactive fix-it visits and a weekly checklist aren't enough anymore. We help you find an IT partner that actually keeps up with what your school needs - and run the whole procurement process for you.
Truly Independent Advice
We Handle the Whole Project
We Know What Good Looks Like
The Problem
The Limits of Traditional IT Support
Many schools still rely on a technician who turns up once a week or fortnight to work through whatever's broken since their last visit. It keeps things moving, but it's not the level of support the DfE now expects.
Strong IT providers deliver proactive support, helping schools to develop a digital technology strategy, advise on cyber resilience, and keep pace with new products and services as they emerge. That's a very different relationship to a reactive fault fix contract.
If your current setup doesn't match that description, it's worth finding out what's available.
The Service
We Run the Whole Procurement Project
IT support in schools is no longer just about resolving day-to-day issues. The right managed service provider should proactively manage your infrastructure, strengthen cyber security, support your digital strategy, and ensure your systems remain reliable for teaching, learning, and administration.
We begin by defining exactly what your school requires from an IT support partner - covering service levels, on-site and remote support, cyber security responsibilities, infrastructure management, and strategic input. From there, we develop a detailed specification and tender documentation, take the project to market with appropriate suppliers, and rigorously evaluate each proposal - assessing service quality, technical capability, risk, and overall value to ensure complete clarity before any decision is made.
How It Works
The Process, Step by Step
Discovery
Design
Tender
Review
Decision
What You Receive
Your Report
Once proposals are received, we carry out a detailed, structured evaluation on your behalf. You’ll receive a comprehensive report that clearly sets out each supplier’s offer, including tender compliance, service scope, SLAs, on-site and remote support, contract terms, and overall suitability for your school.
The report includes clear price comparison tables, enabling you to understand total cost of ownership, charging models, and any variations between suppliers. We highlight key differences in service delivery, identify risks or contractual concerns, and provide a clear, evidence-based recommendation so you can make a confident, fully informed decision.
You’ll know exactly what level of service you’re committing to before any contract is signed.
What Schools Say
Trusted by Schools Across the UK
The Investment
Clear Project Fees
We charge a fixed project fee, with the cost varying depending on the size and type of school or Multi Academy Trust. You’ll have complete clarity from the outset, and we’re happy to provide a tailored quote based on your specific requirements.
There are no additional charges, and no ongoing costs once the project is complete, you know exactly what the investment will be before we begin.
Through our structured procurement approach and detailed knowledge of the market, we would expect to secure better commercial outcomes than a school could typically achieve independently - often delivering savings that exceed the cost of our fee.
No Obligation
Contract Not Up for Renewal Yet?
That’s fine. We typically recommend starting the procurement process 6–12 months before your current support contract ends, but we can flag it now and pick things up at the right time for your school.
You may find it beneficial for us to carry out a technology or IT audit. Both provide a clear view of your current IT provision and support services, and act as a valuable starting point. They help identify any gaps against the DfE Digital Technology Standards, as well as weaknesses in your support arrangements - ensuring these can be clearly defined and addressed within the IT support tender documentation.
For Multi-Academy Trusts
Centralising IT Support Across Your Trust
For MATs that outsource their IT support, a procurement project is a key opportunity to bring structure and consistency across all schools. Where multiple IT support providers are in place, support levels, systems, and standards often vary - making it harder to manage performance, maintain security, and deliver a clear technology strategy at trust level.
Moving to a single IT support provider provider creates a more joined-up approach - standardising support, infrastructure, monitoring, and security across every school. It simplifies management, improves visibility, and ensures all schools are aligned to the same standards and strategic direction - while also delivering cost efficiencies through a consolidated contract.
Common Questions About Working with Us
Questions We're Often Asked
Yes. We work with both. For trusts, there’s often an opportunity to bring IT support contracts together across multiple schools, which brings cost and management benefits.